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How redana88 Handles Your Personal Data

When you use redana88 — whether you're topping up via DANA from Depok or checking your account on mobile — your personal data is handled with care.

Account data protectionDANA, OVO, GoPay payment privacyNo data sold to third partiesYour right to access or deleteIndonesia-region scope
redana88 How redana88 Handles Your Personal Data
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Your account data is protected using SSL encryption across every page — from login through to your DANA or GoPay withdrawal confirmation. We apply access controls internally so only the teams that need your data to operate your account can see it. Here's what that looks like in practice across four areas.

Cookies and Session Data We use session cookies to keep you logged in and preference cookies to remember your display settings. You can clear cookies via your browser settings at any time, though this will end your active session.
Payment Data Handling When you transact via DANA, OVO or GoPay, only the reference data needed to verify that transaction is stored on our end. Full wallet credentials stay with the payment processor, not with us.
Account Security and Access We flag logins from unrecognised devices and can send an OTP to your registered number for verification. If you notice account activity you don't recognise, contact support immediately through live chat.
Retention and Deletion We keep your data while your account is active and for a period afterwards where regulations in eligible Indonesia regions require it. Deletion requests are reviewed and processed according to applicable local law.
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Have a question about your data, a correction to request, or a deletion you want us to process? Our support team handles privacy requests directly. Reach us through live chat on the site, by email, or through the in-app help button on mobile. We aim to respond to all data-related requests within a reasonable timeframe. For account-specific issues — like updating the DANA or OVO number on your profile — live chat is the fastest path.

Live Chat Open the chat widget on any page to reach our support team directly. Fastest path for account data questions, wallet detail corrections and session issues.
Email Support Send your data request or privacy question to our support address. Include your registered email and the nature of your request so we can verify and act quickly.
In-App Help Tap the help icon inside your account on mobile to submit a privacy query. Works across both browser and app sessions — no need to switch devices.

Common Questions About Your Privacy on redana88

These are the questions we hear most often about how your data is handled here. If your question isn't covered, live chat or email gets you a direct answer from our support team.

We collect your name, email address, phone number and the wallet you register — DANA, OVO or GoPay. We also log device and session data to keep your account secure.

Only the reference data needed to verify your transaction is kept on our side. Your full wallet credentials are processed and held by the payment provider, not stored in our system.

Yes. Contact our support team via live chat or email with your registered account details and request a data copy. We'll verify your identity and respond in a reasonable timeframe.

Submit a deletion request through live chat or email. Deletion is processed where local law in eligible Indonesia regions permits it. Some data may be retained as required by applicable regulations.

We do not sell your data. Data is shared only with payment processors like DANA, OVO and GoPay — and only the specific details those processors need to complete your transaction.

Open live chat or use the in-app help button on mobile. Our team will verify your account and update your registered OVO, DANA or GoPay details after confirming your identity.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.